Terms & Conditions
1. A legal disclaimer
Welcome to Chakruna ("Company", "we", "our", or "us").
These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms.
If you do not agree with these Terms, please refrain from using our website or purchasing our products.
2. Company Information
Business Name: Chakruna
Registered Address: [Insert Address]
Country of Registration: Colombia
Business Registration Number: [Insert Registration Number, if applicable]
Tax Identification Number (NIT): [Insert NIT]
Email: chakruna.essentialoils@gmail.com
Website: www.chakrunaethericaloils.com
3. Eligibility
By placing an order, you confirm that:
• You are at least 18 years of age or have permission from a legal guardian.
• The information you provide is accurate and complete.
• You are legally permitted to purchase our products in your country.
4. Products
Our products are carefully handcrafted and may include natural ingredients, botanical extracts,
essential oils, honey, herbal preparations, or other naturally sourced materials.
Because natural materials vary, slight differences in:
• colour,
• scent,
• texture,
• appearance,
• botanical composition,
are normal and do not constitute defects.
Product photographs are provided for illustration purposes only.
5. Intended Use
Our products are intended for aromatherapy, self-care and spiritual practice.
Unless explicitly stated otherwise, our products are not medicines.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
They are nót to be ingested internally.
The information provided on this website is for educational and informational purposes only and should not replace professional medical advice.
Customers should consult a qualified healthcare professional before using products if pregnant, breastfeeding, taking medication, or suffering from medical conditions.
6. Allergies and Safe Use
Customers are responsible for reading all product descriptions and ingredient information before use.
We recommend performing a patch test before applying topical products.
Immediately discontinue use if irritation occurs.
Keep products out of reach of children and pets unless specifically indicated as safe.
7. Orders
All orders are subject to acceptance.
After an order is placed, you will receive an order confirmation by email.
This confirmation does not constitute acceptance of the order.
We reserve the right to:
• refuse orders;
• limit quantities;
• cancel suspected fraudulent transactions;
• cancel orders resulting from pricing or technical errors.
If payment has already been received, a full refund will be issued in case of any of the above cancellation reaons.
8. Pricing
All prices displayed on the website are shown in the applicable currency.
Prices may include or exclude taxes depending on the customer's location and applicable
legislation.
Shipping costs, import duties, customs fees, and local taxes are calculated separately unless explicitly stated otherwise.
International customers are responsible for any import duties, customs charges, VAT, GST, sales taxes, or other local taxes imposed by their country.
9. Payment
Payment must be successfully completed before an order is processed or shipped.
We accept the payment methods displayed during checkout.
We reserve the right to refuse any payment method at our discretion.
10. Order Processing
Orders are generally processed within the timeframe stated on our website.
Processing times may vary during holidays, product launches, or periods of exceptionally high demand.
We will make reasonable efforts to notify customers of significant delays.
11. Shipping
Orders are dispatched from different locations around the world, depending on product
availability, production, or fulfillment partners.
Delivery estimates are provided for convenience only and are not guaranteed.
We are not liable for delays caused by customs authorities, postal services, courier companies, weather conditions, force majeure events, or circumstances beyond our reasonable control.
Risk of loss transfers to the customer upon delivery to the shipping address provided during checkout.
Ownership of products transfers after full payment has been received.
12. International Orders
Customers are responsible for ensuring that products may legally be imported into their country.
Certain products may be restricted under local legislation.
We cannot be held responsible for products delayed, confiscated, or refused by customs
authorities.